Returns & Exchanges

Returns made clear from the start

If a PedalVale product is not right for your ride, our return and exchange process is designed to stay simple. Free returns and exchanges are available within 30 days.

30 days Return and exchange window.

Free returns No return fee for eligible items.

24/7 support Help whenever questions come up.

Hands exchanging a cardboard delivery package — A simpler exchange experience

Policy Essentials

Know the return basics

The core policy is intentionally straightforward so you can quickly understand the timeframe, cost and support available if a product needs to come back.

01 / WINDOW

Return within 30 days

PedalVale provides free returns and exchanges within 30 days.

02 / COST

Eligible returns are free

There is no separate return charge for eligible items within the confirmed return window.

03 / EXCHANGE

Exchange when fit is wrong

If a size, mounting choice or other product detail is not right, an eligible exchange can be requested within 30 days.

04 / SUPPORT

Support is available 24/7

Keep your order details close and reach out whenever you need help understanding the next step.

Hands writing return shipping details on a cardboard package — Prepare the return carefully

Return Steps

A practical return path

Keep the product, packaging and order information together while you prepare your request. A clear record of the item and its condition helps keep the process efficient.

Review the 30-day window

Confirm that your request is being made within PedalVale's free 30-day return and exchange period.

Keep your order details ready

Have the information associated with your purchase available so the item and request can be identified clearly.

Protect the item for return

Keep the product and any relevant packaging or included components together while preparing it to be sent back.

Follow the provided return steps

Use the return instructions associated with your request and keep any relevant shipment information until the process is complete.

PedalVale return and exchange period

30 days

Free returns and exchanges are available within 30 days. Keep your purchase details and product components together while you decide whether the item is right for your setup.

Free return process Eligible returns within the confirmed window are free.

Free exchanges Eligible exchanges are also available within the same 30-day period.

Two people handing over a package outdoors — Return or exchange with confidence

Hands holding labeled cardboard packages for exchange — A better fit for your setup

Exchanges

Switch to what fits better

Cycling and mobility accessories often depend on sizing, mounting space and product-specific compatibility. If the original choice is not right, an eligible exchange can help you move to a better fit.

Helmet fit

Check sizing carefully

Compare the product sizing information with your measurements before deciding whether an exchange is needed.

Bike storage

Review mounting space

Frame bags, panniers, racks and baskets can depend on mounting points, clearance and dimensions.

Mounts & controls

Confirm compatibility

Phone mounts, bottle mounts, mirrors, bells and control accessories may require specific bar sizes or attachment areas.

Repair gear

Match the specification

Tubes, pumps and repair items should be checked against tire dimensions, valve type and intended use.

Prepare the Item

Pack the return with care

A well-prepared return helps protect the product and keeps important parts, accessories and order information together throughout the process.

01 / PRODUCT

Keep the item together

Gather the product and the components that were included with it so the return can be handled as one complete package.

02 / PACKAGING

Use protective packaging

Pack the item carefully so it is protected while moving through the return shipment process.

03 / DETAILS

Keep order details ready

Retain the information linked to your purchase until your return or exchange has been completed.

04 / CONDITION

Document issues clearly

If an item arrived damaged or with an apparent problem, photographs of the product and packaging can help explain the condition.

Hands packing protective paper into a cardboard return box — Protection matters in transit

Hands opening a delivered package for inspection — Inspect before regular use

Before You Decide

Check fit before the next ride

Before installation or regular use, take a moment to compare the product with your bike, scooter or riding setup. This is especially useful for gear where size and compatibility matter.

Check helmet sizing against the measurements shown for the product.
Review frame, rack, saddle and handlebar clearance before mounting bags or storage.
Confirm tube dimensions, valve type and pump compatibility before installation.
Check handlebar diameter and mounting space for phone mounts, mirrors, bells and controls.
Review product-specific compatibility for e-bike and scooter accessories before fitting them.

Return Questions

Answers before you send it back

These are the practical details customers most often need when deciding whether to return or exchange an order.

Keep your order details available.

Having the purchase information, product and relevant packaging together makes it easier to explain what you need.

How long do I have to return an item?

PedalVale offers free returns and exchanges within 30 days.

Do I have to pay for an eligible return?

No. PedalVale's confirmed policy provides free returns within the 30-day return window for eligible orders.

Are exchanges also free?

Yes. Eligible exchanges are free within the same 30-day period.

What if I chose the wrong size or mounting option?

If the product qualifies under the 30-day policy, an exchange can be requested. Review the product's sizing, dimensions and compatibility information before selecting the replacement.

What if my item arrived damaged?

Keep the product and packaging together and document the condition clearly. Photos of the item and package can help explain what arrived and what needs to be resolved.

Should I keep the original packaging?

Keeping relevant packaging and included components together can make it easier to protect the product and keep the return organized while your request is being handled.

Can I exchange a product for something better suited to my bike?

If the order is eligible within the 30-day exchange window, you can request an exchange. Check measurements, mounting requirements and product-specific compatibility carefully before choosing the replacement.

Is support available if I am unsure what to do?

Yes. PedalVale customer support is available 24 hours a day, 7 days a week.

PedalVale Standard

Confidence after the order arrives

Whether you ordered safety equipment, lights, storage, repair essentials or urban mobility accessories, the same clear return and exchange foundation applies.