Refund Policy

A clearer path when an order needs to come back

PedalVale offers free returns and exchanges within 30 days. This Refund Policy explains how refund-related requests are reviewed, what information helps the process move smoothly, and how discounted orders and delivery concerns are handled.

30-day window Free returns and exchanges within 30 days.

No return fee Eligible returns and exchanges are free.

24/7 support Help is available for refund questions.

Customer preparing a cardboard parcel with a return shipping label at home — A return begins with a correctly labeled parcel

Refund Path

Four stages keep the return process organized

Refund requests work best when the order details, product, packaging and reason for the request stay connected from the first support message through the return review.

01 / REQUEST

Start within the 30-day window

Keep the order information available and explain what you would like PedalVale to review.

02 / PREPARE

Keep the item and relevant packaging together

Order details, included parts and packaging can help the return or exchange request remain clear.

03 / RETURN

Follow the return instructions provided

Use the return guidance associated with your request so the item can be matched back to the correct order.

04 / REVIEW

The returned order is reviewed

Once the relevant return information and item are available for review, PedalVale can determine the appropriate refund or exchange outcome.

Return paperwork resting on a labeled parcel inside a delivery vehicle — Return paperwork keeps the parcel connected to the order

Return & Refund Eligibility

The 30-day policy is the starting point

PedalVale provides free returns and exchanges within 30 days. Requests are reviewed using the order details and the condition and completeness of the item being returned.

Return period Begin the return or exchange request within 30 days under the PedalVale store policy.

Order identification Keep the relevant order information available so the request can be connected to the correct purchase.

Product completeness Keep included parts, accessories and other order contents together when they form part of the product being returned.

Condition review Return requests can be reviewed using the condition of the item and the reason for the request.

Legal rights Nothing in this policy removes consumer rights or remedies that cannot legally be excluded.

Prepare the Return

Good return preparation keeps the request easier to review

Before handing a parcel back into the return process, keep the product, order information and included components organized. Avoid sending unrelated items or removing identifying information needed to match the return.

Order details

Keep the purchase reference available

The correct order information helps PedalVale connect the returned item to the request.

Included contents

Return relevant parts together

Keep product components, accessories and included items together where they form part of the purchase.

Packaging

Protect the item during return transit

Use suitable packaging so the returned product is not unnecessarily exposed to additional damage while traveling.

Instructions

Follow the guidance for your request

Use the return instructions supplied for the order rather than sending a parcel without enough information to identify it.

Hand writing return details on a cardboard shipping box — Clear return details help identify the parcel

Cardboard parcel waiting by a doorway with a visible shipping label — Keep the labeled parcel connected to the return request

Return Handoff

Keep proof and order details together during the return

Once a return is prepared, keep any relevant shipping or handoff information until the request has been resolved. This can make it easier to review a return if a shipment status becomes unclear.

Use the return method and instructions associated with your approved request.
Keep available tracking, receipt or handoff information until the return is resolved.
Do not combine unrelated orders in one return unless the return instructions specifically allow it.
Make sure the parcel contains the product or products connected to the stated request.
If the return shipment develops an issue, keep the order and shipment details available for support review.

Refund Review

Refunds are reviewed against the returned order

After a return reaches the review stage, PedalVale can compare the request with the order information and returned item. The result may depend on the reason for the return, the product received back and any applicable consumer rights.

The returned product is matched to the relevant order and return request.
Included items and the reason for the request may be considered during review.
Approved refund value reflects the amount applicable to the returned order rather than an unrelated current product price.
Orders purchased with an automatic promotion are reviewed based on the discounted transaction associated with that order.
Where an exchange is selected instead of a refund, the request is handled according to the exchange outcome rather than treated as a separate new refund.

Hands exchanging cardboard parcels during a return handoff — The return handoff moves the parcel toward review

Person holding a labeled delivery box ready for return handling — Refund review stays tied to the original labeled order

Discounts & Refund Value

Refund value follows the transaction that was actually placed

PedalVale uses automatic discounts across the store. When a discounted order is refunded, the review is based on the order transaction and the amount applicable to the returned product, not a later full-price listing.

Email subscriber discount

15% automatic sitewide savings

If the returned product was purchased using the automatic subscriber discount, the refund review uses the discounted order value.

Promotional products

20% automatic selected-item savings

If a selected product received the automatic promotional discount, the relevant discounted transaction remains the basis for refund review.

Partial return

Only the returned portion is reviewed

If an order contains multiple products and only part of the order is returned, the review relates to the applicable returned items.

Price changes

Later prices do not rewrite the order

Changes to a product's displayed price after purchase do not replace the transaction value already recorded on the original order.

Damaged, Incorrect or Delivery-Related Orders

Keep evidence when the issue starts before the return

If the concern involves the condition of the package, the product received or a mismatch with the order, keep the relevant materials together before disposing of packaging or separating included items.